Front Office Supervisor & Guest Experience Leader

Omni Hotels & Resorts; Orlando (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Omni Hotels & Resorts in Orlando seeks a Front Office Supervisor to work with Front Office leadership, Night Audit, and Guest Services to maximize efficiency and guest satisfaction. You will oversee registration, reporting, and issue resolution while maintaining professional standards across all shifts.

Candidate must have 1-2 years in Front Office or Guest Service Management, with strong English communication, and familiarity with front office procedures.

Qualifications

• 1-2 years of Front Office or Guest Service Management experience required.
• Hospitality leadership experience outside of Front Office may be considered.
• Strong understanding of front office hotel procedures and practices required.

Responsibilities

• Oversee registration procedures and ensure cards are completed.
• Run required reports and communicate with department managers nightly.
• Handle guest complaints to sustain satisfaction and resolution.
• Train associates on hotel systems and procedures.
• Manage inventories and rate discrepancies for daily adjustments.
• Coordinate arrivals (VIPs, special requests) for following day.
• Prepare group information sheets and balance/check-out reports.
• Perform daily credit checks and maintain front office controls.

Skills

Guest service management

English communication

Staff development

Time management

Problem solving

Operations knowledge

Education

High school diploma or equivalent

Tools

OPERA

Job description

Omni Hotels & Resorts in Orlando seeks a Front Office Supervisor to work with Front Office leadership, Night Audit, and Guest Services to maximize efficiency and guest satisfaction. You will oversee registration, reporting, and issue resolution while maintaining professional standards across all shifts.

Candidate must have 1-2 years in Front Office or Guest Service Management, with strong English communication, and familiarity with front office procedures.