Front Office Lead - Guest Experience & Operations

Omni Hotels & Resorts

Paradise Valley (AZ)

On-site

USD 55,000 - 75,000

Full time

12 days ago

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Job summary

Omni Hotels & Resorts in Paradise Valley, AZ, seeks an experienced Front Office Manager to oversee daily operations, maintain Four Diamond standards, and drive guest satisfaction. You will supervise front desk staff, ensure proper check-in/out, and train associates across shifts.

Ideal candidates bring at least 1 year in Front Office management, strong leadership, and excellent English communication. The role includes scheduling, safety compliance, and ensuring top-tier guest service and brand

Qualifications

Minimum of 1 year Front Office Management experience.
Proven leadership skills and ability to train, develop, and motivate staff.
Excellent English communication, both written and verbal.
Strong organizational skills and multi-tasking ability in a fast-paced environment.
Ability to handle stressful situations with poise and courtesy.
Willingness to work weekends/holidays and varied shifts.

Responsibilities

Oversee Front Office operations to maintain high guest satisfaction.
Train, coach, and develop Front Office staff; conduct performance evaluations.
Ensure adherence to Omni standards, SOPs, and cash handling procedures.
Manage check-in/check-out processes, rate plans, and guest requests.
Monitor room blocking and inventory; communicate rate changes when needed.
Coordinate with other departments and participate in guest engagement initiatives.