Guest Services Front Office Manager

Omni Hotels & Resorts; Fort Lauderdale (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Omni Hotels & Resorts is seeking a Front Office Manager to lead the front desk and guest services teams, ensuring Four Diamond standards and exceptional guest satisfaction. You will supervise and train staff, maintain grooming standards, and uphold MOS standards across the front office operations.

The role requires strong leadership, schedule management, and effective communication with guests and colleagues, including handling rate plans and service recovery when needed.

Formación

• Minimum 3 years directly related experience (Hotel-Front Desk) in a managerial role.
• Exceptional knowledge and understanding of front office and guest services operations.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.

Responsabilidades

• Ensure Four Diamond standards and a consistent level of guest satisfaction.
• Be thoroughly acquainted with front desk, guest services, and ideal services operations.
• Ensure guests are treated with maximum courtesy and are served expeditiously by Front Office staff.

Conocimientos

Front Office management

Staff training

Guest services

English communication

Scheduling

Operations knowledge

Herramientas

OPERA

Descripción del empleo

Omni Hotels & Resorts is seeking a Front Office Manager to lead the front desk and guest services teams, ensuring Four Diamond standards and exceptional guest satisfaction. You will supervise and train staff, maintain grooming standards, and uphold MOS standards across the front office operations.

The role requires strong leadership, schedule management, and effective communication with guests and colleagues, including handling rate plans and service recovery when needed.