F&B Supervisor: Guest Experience Leader

Omni Hotels & Resorts; Florida; On-site; USD 42,000 - 52,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate seeks a hands-on hospitality supervisor to uphold high service standards across dining and guest operations.

You will oversee shifts, train staff, handle guest feedback, and coordinate with other departments to ensure seamless experiences. The role offers a dynamic work environment with comprehensive training and a reputation for exceptional service, including golf, spa, and resort amenities.

Qualifications

• Minimum 1 year supervisor experience in a hospitality setting.
• Experience delivering high-quality guest service and leading teams.

Responsibilities

• Oversee assigned shifts and supervise staff to maintain service standards.
• Collaborate with departments to ensure guest satisfaction and timely issue resolution.
• Train and mentor staff, conduct pre-shift briefings, and monitor performance.
• Assist in inventory management and daily cash handling procedures.
• Ensure compliance with safety and operational policies while maintaining a professional appearance.

Skills

Supervisor experience

Guest service

Tools

Kronos WFC

Open Table

Synergy

Epitome

Job description

Omni Orlando Resort at ChampionsGate seeks a hands-on hospitality supervisor to uphold high service standards across dining and guest operations.

You will oversee shifts, train staff, handle guest feedback, and coordinate with other departments to ensure seamless experiences. The role offers a dynamic work environment with comprehensive training and a reputation for exceptional service, including golf, spa, and resort amenities.