Front Office & Guest Services Manager

Omni Hotels; Florida; Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Omni Hotels is seeking a Front Office Manager to oversee Front Desk, PBX and related guest services, reporting to the Resort Manager and assisting Front Office leadership. The role focuses on maximizing guest satisfaction, occupancy, and seamless operations across departments.

You will train staff, manage payroll considerations, and ensure accurate records while maintaining Omni's 4‑Diamond standards and guest experience expectations.

Qualifikationen

• Minimum of 1-2 years of Front Office or Guest Service Management experience required.
• Hospitality leadership experience outside of these departments may be considered.
• Strong understanding of front office hotel procedures and practices required.

Aufgaben

• Oversee daily operation of Front Desk, PBX and Bell Stand.
• Maintain 4-Star/4–Diamond guest service standards and calibration with ratings.
• Ensure accurate occupancy forecasting and revenue-related reporting with night audit.
• Lead training of new associates and develop staff performance.
• Coordinate inter-department communications to optimize front office efficiency.

Kenntnisse

Front Office Management

Guest Services Leadership

Staff Development

Problem Solving

Communication

Leadership

Time Management

Cash Handling

Tools

OPERA

Medallia

Synergy

Epitome

Vingcard

Jobbeschreibung

Omni Hotels is seeking a Front Office Manager to oversee Front Desk, PBX and related guest services, reporting to the Resort Manager and assisting Front Office leadership. The role focuses on maximizing guest satisfaction, occupancy, and seamless operations across departments.

You will train staff, manage payroll considerations, and ensure accurate records while maintaining Omni's 4‑Diamond standards and guest experience expectations.