Front Office Leader - Guest Experience & Operations

Loews Hotels, LLC.; Orlando (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Tuition Reimbursement

Training & Development opportunities

Job summary

Loews Hotels at Universal Orlando is seeking an experienced Assistant Front Office Manager to lead and supervise our guest services team at the front desk and concierge. You will ensure exceptional service and operational excellence.

The role requires strong leadership, communication, and the ability to manage payroll, scheduling, and guest feedback. Open availability and a hospitality degree are preferred; experience with Opera, HOTSOS, and Medallia is a plus.

Qualifications

• Minimum of two years of experience with guest services and/or housekeeping.
• Minimum of one year of supervisory experience in hospitality.
• B.S. in Hospitality is preferred.
• Proficiency with Microsoft Office and the ability to learn property management systems.
• Familiarity with Opera, HOTSOS, and Medallia is preferred.
• Strong written and spoken English communication required.
• Open availability aligned with business needs.

Responsibilities

• Manage daily operations of the Front Office Team.
• Lead and deliver exceptional guest experiences.
• Supervise Front Desk and Concierge services for high performance.
• Oversee payroll, scheduling, time-off approvals, and payments.
• Monitor guest feedback and implement service-improvement strategies.
• Coordinate room allocations with housekeeping.
• Provide staff training and mentorship.
• Serve as primary contact for internal and external inquiries.
• Prepare performance reports and analyze financials.

Skills

Guest services

Housekeeping

Supervisory experience

Leadership

Education

B.S. in Hospitality

Tools

Microsoft Office

Opera PMS

HOTSOS

Medallia

Property Management Systems

Job description

Loews Hotels at Universal Orlando is seeking an experienced Assistant Front Office Manager to lead and supervise our guest services team at the front desk and concierge. You will ensure exceptional service and operational excellence.

The role requires strong leadership, communication, and the ability to manage payroll, scheduling, and guest feedback. Open availability and a hospitality degree are preferred; experience with Opera, HOTSOS, and Medallia is a plus.