Front Office Manager — Guest Experience Leader

Omni Hotels & Resorts; Orlando (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

Omni Orlando at ChampionsGate is seeking a Front Office Manager to oversee Front Desk, Guest Services and the PBX, ensuring the highest level of guest satisfaction and efficient operations across a four-diamond resort.

You will supervise daily desk operations, training, and interdepartmental communications, while upholding brand standards and budget targets to maximize occupancy and service quality.

Qualifications

• Minimum 1–2 years Front Office or Guest Service Management experience; leadership in hospitality preferred.
• Ability to work ~50 hours/week including weekends and holidays.
• Excellent English communication, both written and spoken; strong team collaboration.
• Proven leadership, staff development and budget awareness.

Responsibilities

• Oversee daily Front Desk, PBX and Bell Stand operations.
• Maintain 4-Star/4–Diamond guest service standards and guest experience.
• Ensure front office efficiency to maximize occupancy and minimize overbooking.
• Coordinate with departments and ensure accurate records and reporting.
• Train new associates and understand hotel facilities and systems.
• Lead marketing efforts for Select Guest, ESP, Weekend Packages, Omni Club.

Skills

Front Office Leadership

Guest Services

Communication

Team Development

Problem Solving

Tools

OPERA

PBX Systems

Vingcard

Job description

Omni Orlando at ChampionsGate is seeking a Front Office Manager to oversee Front Desk, Guest Services and the PBX, ensuring the highest level of guest satisfaction and efficient operations across a four-diamond resort.

You will supervise daily desk operations, training, and interdepartmental communications, while upholding brand standards and budget targets to maximize occupancy and service quality.