Front Office Leader — Guest Experience & Operations

PM Hotel Group; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM Hotel Group is seeking a dynamic Front Office Leader to guide the front desk team, ensuring smooth operations and exceptional guest service. You will blend business insight with managerial experience to elevate team performance and guest satisfaction.

You will oversee daily front desk operations, lead staffing and training, manage night audit and billing activities, and act as a liaison between the General Manager and staff to sustain a high standard of hospitality.

Qualifications

• Minimum 2 years in hotel operations and at least 2 years in a leadership role.
• Strong people skills with ability to coach, mentor and build a cohesive team.
• Experience with guest registration and check-out processes.

Responsibilities

• Overseeing day-to-day operations of the front desk and related functions.
• Provide business expertise and strategic perspective to guest services.
• Overseeing and participating in guest registration and check-out.
• Managing, training and scheduling Front Office staff.
• Carrying out night audit review, group billing, forecasts, and cross-department communication.
• Acting as liaison between General Manager and staff.

Skills

Front office leadership

People skills

Coaching

Mentoring

Teambuilding

Job description

PM Hotel Group is seeking a dynamic Front Office Leader to guide the front desk team, ensuring smooth operations and exceptional guest service. You will blend business insight with managerial experience to elevate team performance and guest satisfaction.

You will oversee daily front desk operations, lead staffing and training, manage night audit and billing activities, and act as a liaison between the General Manager and staff to sustain a high standard of hospitality.