Front Office Leader: Guest Experience & Operations

Dimension Hospitality Group; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Dimension Hospitality Group in Nashville is seeking a Front Office Manager to oversee all front desk operations and guest service functions, ensuring a welcoming and efficient guest experience from arrival through departure. You will support staffing, training, performance, and service standards while aligning with hotel leadership to maintain productivity and accuracy.

Lead daily front office operations, supervise staff, manage check-ins/check-outs, reservations, and billing accuracy, and

Qualifications

• Hotel front office leadership experience required.
• Strong communication and problem-solving skills.
• Organized, dependable, and detail oriented.
• Able to work with hotel systems and reporting tools.
• Able to multitask and stay professional under pressure.
• Passionate about hospitality and guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Skills

Leadership

Communication

Guest Service

Problem Solving

Organization

Multitasking

Hospitality

Job description

Dimension Hospitality Group in Nashville is seeking a Front Office Manager to oversee all front desk operations and guest service functions, ensuring a welcoming and efficient guest experience from arrival through departure. You will support staffing, training, performance, and service standards while aligning with hotel leadership to maintain productivity and accuracy.

Lead daily front office operations, supervise staff, manage check-ins/check-outs, reservations, and billing accuracy, and