Front Office Leader: Guest Experience & Team Coach

Hampton Inn by Hilton; Albuquerque (NM); On-site; USD 52,000 - 76,000; Full time

Job summary

Hampton Inn Albuquerque is seeking a Front Office Manager to lead daily front desk operations, oversee check‑in/out, reservations, and guest inquiries. The role requires visible leadership on the lobby floor, coaching staff, and ensuring brand standards.

Applicants should have strong front office and customer service skills, experience with PMS systems, and a high school diploma; hospitality or business education is a plus. This is a full‑time on‑site position in Albuquerque, NM.

Qualifications

• Strong front office and customer service skills with a focus on consistent guest satisfaction.
• Office administration experience including records, schedules, and basic reporting.
• Effective communication in verbal and written form with professional interpersonal skills.
• Hospitality or hotel front desk experience, preferably in a supervisory capacity.
• Ability to use hotel property management systems, reservation platforms, and common office software.
• Demonstrated problem‑solving, sound judgment, and calm handling of guest issues.
• Availability to work flexible hours including evenings, weekends, and holidays.
• High school diploma or equivalent required; hospitality or business education is beneficial.

Responsibilities

• Oversee daily front desk operations including check‑in/check‑out processes and reservations.
• Monitor room assignments and guest inquiries; ensure accurate handling of bookings.
• Lead and schedule front office team; provide coaching and support.
• Ensure adherence to brand standards and hotel policies; manage guest feedback and escalations.
• Coordinate with housekeeping and maintenance; assist with reporting, cash handling, and administrative tasks.
• Maintain a safe, welcoming lobby environment with visible leadership.

Skills

Front Office

Customer Service

Office Administration

Effective Communication

Hospitality Experience

PMS Systems

Reservations Handling

Education

High school diploma or equivalent

Hospitality or business education beneficial

Tools

PMS software

Reservation systems

Office software

Job description

Hampton Inn Albuquerque is seeking a Front Office Manager to lead daily front desk operations, oversee check‑in/out, reservations, and guest inquiries. The role requires visible leadership on the lobby floor, coaching staff, and ensuring brand standards.

Applicants should have strong front office and customer service skills, experience with PMS systems, and a high school diploma; hospitality or business education is a plus. This is a full‑time on‑site position in Albuquerque, NM.