Front Desk Lead: Guest Experience Coach

Atrium Hospitality; Albuquerque (NM); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring at the Embassy Suites in Albuquerque as a full-time front desk lead. You will oversee operations, process guest check-ins and check-outs with warmth, and coach new team members to ensure smooth service.

We value hospitality experience, customer service skills, and tech comfort with hotel systems. The role requires physical ability and a high school diploma, with opportunities for growth and excellent benefits.

Qualifications

• Customer service experience with guests and teammates.
• Experience in hospitality or leadership roles is preferred.
• Ability to use hotel systems with confidence.

Responsibilities

• Oversee front desk operations and act as go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally to leave guests smiling.
• Assist with event sheet distribution, business center support, and lobby upkeep.

Skills

Customer service

Hospitality experience

Tech savvy

Team leadership

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality is hiring at the Embassy Suites in Albuquerque as a full-time front desk lead. You will oversee operations, process guest check-ins and check-outs with warmth, and coach new team members to ensure smooth service.

We value hospitality experience, customer service skills, and tech comfort with hotel systems. The role requires physical ability and a high school diploma, with opportunities for growth and excellent benefits.