Front Office Manager

Hampton Inn by Hilton; Albuquerque (NM); On-site; USD 52,000 - 76,000; Full time

Job summary

Hampton Inn Albuquerque is seeking a Front Office Manager to lead daily front desk operations, oversee check‑in/out, reservations, and guest inquiries. The role requires visible leadership on the lobby floor, coaching staff, and ensuring brand standards.

Applicants should have strong front office and customer service skills, experience with PMS systems, and a high school diploma; hospitality or business education is a plus. This is a full‑time on‑site position in Albuquerque, NM.

Qualifications

• Strong front office and customer service skills with a focus on consistent guest satisfaction.
• Office administration experience including records, schedules, and basic reporting.
• Effective communication in verbal and written form with professional interpersonal skills.
• Hospitality or hotel front desk experience, preferably in a supervisory capacity.
• Ability to use hotel property management systems, reservation platforms, and common office software.
• Demonstrated problem‑solving, sound judgment, and calm handling of guest issues.
• Availability to work flexible hours including evenings, weekends, and holidays.
• High school diploma or equivalent required; hospitality or business education is beneficial.

Responsibilities

• Oversee daily front desk operations including check‑in/check‑out processes and reservations.
• Monitor room assignments and guest inquiries; ensure accurate handling of bookings.
• Lead and schedule front office team; provide coaching and support.
• Ensure adherence to brand standards and hotel policies; manage guest feedback and escalations.
• Coordinate with housekeeping and maintenance; assist with reporting, cash handling, and administrative tasks.
• Maintain a safe, welcoming lobby environment with visible leadership.

Skills

Front Office

Customer Service

Office Administration

Effective Communication

Hospitality Experience

PMS Systems

Reservations Handling

Education

High school diploma or equivalent

Hospitality or business education beneficial

Tools

PMS software

Reservation systems

Office software

Job description

Company Description

Hampton Inn by Hilton is part of Hilton’s global portfolio of focused-service hotels, recognized for reliable comfort, clean and modern accommodations, and friendly service. The brand emphasizes delivering a consistent guest experience through well‑maintained facilities and thoughtful amenities. Team members are supported with structured training, clear standards, and opportunities to grow within Hilton. Working at Hampton Inn by Hilton offers exposure to the hospitality industry, guest‑focused service, and a collaborative environment that values professionalism and integrity.

Role Description

The Front Office Manager is a full‑time, on‑site role based at Hampton Inn by Hilton in Albuquerque, NM. This role oversees daily front desk operations, including managing check‑in and check‑out processes, monitoring room assignments, and ensuring accurate handling of reservations and guest inquiries. The Front Office Manager leads and schedules front office team members, provides coaching and support, and ensures adherence to brand standards and hotel policies. Responsibilities include handling guest feedback and escalations, maintaining high levels of customer satisfaction, coordinating with housekeeping and maintenance, and assisting with reporting, cash handling, and front office administrative tasks. The role requires active, visible leadership on the lobby floor, supporting a safe, welcoming, and efficient environment for guests and team members.

Qualifications

• Strong Front Office and Customer Service skills, with a focus on delivering consistent Customer Satisfaction.
• Office Administration experience, including organizing records, managing schedules, and handling basic reporting.
• Effective Communication abilities, including clear verbal communication, professional written correspondence, and confident interpersonal skills.
• Previous hospitality or hotel front desk experience, preferably in a supervisory or leadership capacity.
• Ability to use hotel property management systems, reservation platforms, and common office software (e.g., email, spreadsheets).
• Demonstrated problem‑solving skills, sound judgment, and the ability to manage guest issues calmly and professionally.
• Availability to work flexible schedules, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; additional education in hospitality or business is beneficial.
• Commitment to a respectful, inclusive workplace and adherence to Hilton and Hampton Inn service standards.