Front Office Leader: Guest Experience & Service Excellence

kimptonhotelsandrestaurantscareers; Virginia (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Kimpton Hotels & Restaurants in Minnesota is seeking a Front Office Manager to lead all Front Office operations and maintain a high level of guest service. The role includes mentoring the team, ensuring smooth daily operations, and upholding cash handling procedures.

The ideal candidate will have 2 years of management experience in hospitality, a preferred Bachelor's degree, and experience with Opera and Microsoft Office. Flexible scheduling including evenings, weekends, and holidays is expected.

Qualifications

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree preferred.
• Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

• Lead all Front Office operations and maintain a high level of guest service.
• Provide mentorship, coaching, and development to the Front Office team.
• Review Front Desk logbook and guest needs; ensure accurate information flow and special requests handling.
• Supervise all duties performed by the Front Office staff and ensure timely station coverage.
• Meet or exceed service levels from Mystery Shopper and guest comment cards; manage payroll and expenses within budget.

Skills

Leadership

Management

Communication

Conflict resolution

Guest service

Education

Bachelor's degree preferred

Tools

Opera

Microsoft Office

Job description

Kimpton Hotels & Restaurants in Minnesota is seeking a Front Office Manager to lead all Front Office operations and maintain a high level of guest service. The role includes mentoring the team, ensuring smooth daily operations, and upholding cash handling procedures.

The ideal candidate will have 2 years of management experience in hospitality, a preferred Bachelor's degree, and experience with Opera and Microsoft Office. Flexible scheduling including evenings, weekends, and holidays is expected.