Guest-Driven Operations Manager: Growth, Team & Travel Perks

ADP, Inc.; Washington; Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision, Life & Vol unt

TEAM & Travel Discounts

Vacation, Well & Holiday Pay

Descripción de la vacante

ADP, Inc. is seeking a guest-focused, operations leader to oversee hotel operations, ensuring exceptional guest experiences while balancing people, performance, and profitability.

This full-time role requires 3–5 years hospitality experience, 2 years supervisory experience, and 1–2 years Food & Beverage and Front Office exposure. You will coach TEAM members, manage budgets, and partner with department heads to drive service and financial results.

Formación

• 3–5 years of hospitality experience
• 2 years of supervisory experience in a hotel environment
• 1–2 years of Food & Beverage and Front Office experience
• Experience managing budgets, labor controls, and operating costs
• Strong leadership and customer service skills
• Excellent English communication skills
• Proficiency with Microsoft Office tools

Responsabilidades

• Oversee daily hotel operations while maintaining brand standards
• Lead, coach, motivate, and develop TEAM members across multiple departments
• Drive guest satisfaction through consistent, high-quality service
• Support Front Office, Food & Beverage, and other departments as needed
• Monitor performance and identify opportunities to improve operations and profitability
• Manage departmental budgets, labor controls, and operating costs
• Implement brand service strategies to meet guest expectations
• Resolve guest concerns professionally and ensure follow-through
• Collaborate with hotel leadership to achieve operational and guest-service goals
• Foster a positive, TEAM-oriented work environment

Conocimientos

Hospitality experience

Supervisory experience

Leadership

Customer service

Interpersonal skills

English fluency

Microsoft Office

Herramientas

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Descripción del empleo

ADP, Inc. is seeking a guest-focused, operations leader to oversee hotel operations, ensuring exceptional guest experiences while balancing people, performance, and profitability.

This full-time role requires 3–5 years hospitality experience, 2 years supervisory experience, and 1–2 years Food & Beverage and Front Office exposure. You will coach TEAM members, manage budgets, and partner with department heads to drive service and financial results.