Front Office Leader — Guest Experience & Service

Hotel Leveque; Oklahoma City (OK); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development and promotion

Job summary

Hotel Leveque is seeking a Front Office Manager to lead the front desk and guest services team. You will recruit, train, and coach staff, uphold brand standards, and resolve guest challenges with a focus on satisfaction.

This is a working Front Office Manager role, with 50–75% of weekly hours spent as the primary Front Desk team member on duty, ensuring smooth arrivals, check-ins, and seamless guest experiences.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with front office team and other hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and team members and empathize with their challenges. When necessary, solicit guest feedback and act on recurring concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.

Skills

Customer service

Communication skills

Hospitality experience

Staff leadership

Education

High School diploma

Job description

Hotel Leveque is seeking a Front Office Manager to lead the front desk and guest services team. You will recruit, train, and coach staff, uphold brand standards, and resolve guest challenges with a focus on satisfaction.

This is a working Front Office Manager role, with 50–75% of weekly hours spent as the primary Front Desk team member on duty, ensuring smooth arrivals, check-ins, and seamless guest experiences.