Guest Experience Agent – Front Desk & Service Hero

Hotel Leveque; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Travel discount

401k

Health benefits day one

Free bus pass

Discounted parking

Professional development

Promotion opportunities

Job summary

Hotel LeVeque, a Historic Columbus property, seeks a Guest Service Representative who will be the first contact for guests, delivering exceptional service and brand-aligned experiences. You will handle arrivals, respond to requests, and maintain flawless communication with guests and hotel teams.

Open availability across all shifts, holidays included, and a focus on friendly, proactive problem-solving. Experience in hospitality and strong communication skills are required to excel in this role.

Qualifications

• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.

Skills

Communication skills

Education

High School diploma

Job description

Hotel LeVeque, a Historic Columbus property, seeks a Guest Service Representative who will be the first contact for guests, delivering exceptional service and brand-aligned experiences. You will handle arrivals, respond to requests, and maintain flawless communication with guests and hotel teams.

Open availability across all shifts, holidays included, and a focus on friendly, proactive problem-solving. Experience in hospitality and strong communication skills are required to excel in this role.