Front Office Lead — Guest Experience & Team Coach

Coury Hospitality; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Coury Hospitality is seeking an Assistant Front Office Manager to partner with the Front Office Manager and lead daily front desk operations, ensuring every guest feels welcomed and cared for. You will support the team through coaching and development, oversee special arrivals and guest requests, resolve service challenges, and collaborate with other departments to deliver seamless experiences.

Your leadership and attention to detail will help bring Coury Hospitality’s service standards to life

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–5 years of front office experience in a hotel or resort.
• Supervisory experience preferred.
• Strong knowledge of front desk operations, PMS, reservations, and billing procedures.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to guest service and continuous improvement.

Responsibilities

• Lead daily front desk operations in partnership with Front Office Manager.
• Coach and develop front desk team.
• Oversee special arrivals and guest requests.
• Resolve service challenges with a calm, professional approach.
• Collaborate with other departments to deliver seamless guest experiences.
• Uphold Coury Hospitality's service standards.

Skills

Leadership

Communication

Problem solving

Multitasking

Education

Bachelor’s degree in Hospitality Management

Tools

PMS (Property Management System)

Job description

Coury Hospitality is seeking an Assistant Front Office Manager to partner with the Front Office Manager and lead daily front desk operations, ensuring every guest feels welcomed and cared for. You will support the team through coaching and development, oversee special arrivals and guest requests, resolve service challenges, and collaborate with other departments to deliver seamless experiences.

Your leadership and attention to detail will help bring Coury Hospitality’s service standards to life