Front Office Leader — Guest Experience & Service

Socket.dev; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev in Los Angeles seeks an experienced Front Office Manager to lead all front office operations and ensure guest service excellence. You will mentor the team and balance revenues while maintaining high standards.

The role requires 2 years of hospitality management and preferred knowledge of Opera and MS Office. Flexible schedule including evenings, weekends, and holidays is expected. We value diversity and inclusion.

Qualifications

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree preferred.
• Ability to diplomatically deal with difficult situations and people with integrity.
• Read, write, and communicate effectively.

Responsibilities

• Lead all Front Office operations, set and maintain a high level of guest service.
• Provide support, mentorship, and coaching to the team.
• Manage payroll and expenses within budgets.
• Ensure cash and credit handling procedures are followed.
• Inspect VIP arrival rooms and supervise front desk activities.

Skills

Management experience

Guest service leadership

Communication

Education

Bachelor's degree

Tools

Opera

Microsoft Office

Job description

Socket.dev in Los Angeles seeks an experienced Front Office Manager to lead all front office operations and ensure guest service excellence. You will mentor the team and balance revenues while maintaining high standards.

The role requires 2 years of hospitality management and preferred knowledge of Opera and MS Office. Flexible schedule including evenings, weekends, and holidays is expected. We value diversity and inclusion.