Front Office Deputy Manager — Elevate Guest Experience

Socket.dev; Miami Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Socket.dev is seeking an Assistant Front Office Manager to collaborate with the Front Office Manager on daily hotel operations and guest experiences. The role includes acting as Manager on Duty in their absence and driving service improvements to maintain a competitive edge.

Key duties include supervising front desk operations, ensuring SOP adherence, and supporting hiring, training, and scheduling of staff while delivering courteous, efficient service to guests.

Qualifications

• Experience in hospitality or front office management.
• Strong customer service and guest relations skills.
• Ability to communicate clearly with guests and staff.
• Capable of multitasking in a fast-paced hotel environment.
• Professional demeanor and conflict resolution abilities.

Responsibilities

• Assist the Front Office Manager in directing daily front office operations.
• Act as Manager on Duty when the Front Office Manager is absent.
• Oversee guest check-ins/check-outs and resolve issues promptly.
• Support hiring, training, scheduling, and supervision of team members.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Job description

Socket.dev is seeking an Assistant Front Office Manager to collaborate with the Front Office Manager on daily hotel operations and guest experiences. The role includes acting as Manager on Duty in their absence and driving service improvements to maintain a competitive edge.

Key duties include supervising front desk operations, ensuring SOP adherence, and supporting hiring, training, and scheduling of staff while delivering courteous, efficient service to guests.