Hotel Operations Leader — Guest Experience & Efficiency

Socket.dev; Ashland (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev is seeking an Operations Manager to work with the General Manager to oversee all property operations. You will support guest satisfaction, brand quality assurance, budget, labor, and HR management while guiding Front Office, Housekeeping, Breakfast and Engineering/Maintenance. Serve as the operations champion and successor in absence of the GM.

You will lead teams, train staff, monitor costs, and ensure adherence to SOPs and brand standards across departments.

Qualifications

• High school diploma or higher-level education.
• Two years minimum experience in a hotel supervisor/managerial position.
• Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week with flexibility.

Responsibilities

• Oversee and guide total operations of the property and support guest satisfaction and brand quality assurance.
• Collaborate with departments to meet or exceed guest expectations and build online reputation.
• Manage budget, labor, and HR-related actions including recruitment and on-boarding.
• Lead and train team members; conduct regular performance reviews and provide feedback.

Skills

Strong leadership

Team building

Communication skills

English fluency

Education

High school diploma or higher

Tools

Property management system

Accounting system

Facilities management software

Job description

Socket.dev is seeking an Operations Manager to work with the General Manager to oversee all property operations. You will support guest satisfaction, brand quality assurance, budget, labor, and HR management while guiding Front Office, Housekeeping, Breakfast and Engineering/Maintenance. Serve as the operations champion and successor in absence of the GM.

You will lead teams, train staff, monitor costs, and ensure adherence to SOPs and brand standards across departments.