Front Desk Experience Manager

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

Socket.dev is seeking a Front Office Manager to lead the front desk and guest services, ensuring smooth operations and a welcoming environment. You will supervise staff, manage reservations, check-in/check-out, and coordinate with housekeeping and maintenance to meet guest needs.

The role emphasizes delivering courteous service, resolving issues promptly, analyzing performance data, and implementing system improvements to optimize efficiency and guest satisfaction in a fast-paced hospitality

Qualifications

• High school diploma or equivalent; a bachelor’s degree in hospitality management or related field is preferred.
• Minimum of 3 years experience in front office operations within the hospitality industry, including supervisory responsibilities.
• Strong knowledge of front office procedures, reservation systems, and customer service best practices.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved.
• Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
• Implement and maintain front office systems and technology to streamline operations and improve service delivery.

Skills

Leadership

Customer service

PMS knowledge

Reservation systems

Staff supervision

Communication

Education

Bachelor’s degree in hospitality management

High school diploma

Tools

Microsoft Office

Property Management System (PMS)

CRM systems

Job description

Socket.dev is seeking a Front Office Manager to lead the front desk and guest services, ensuring smooth operations and a welcoming environment. You will supervise staff, manage reservations, check-in/check-out, and coordinate with housekeeping and maintenance to meet guest needs.

The role emphasizes delivering courteous service, resolving issues promptly, analyzing performance data, and implementing system improvements to optimize efficiency and guest satisfaction in a fast-paced hospitality