Front Office Leader — Guest Experience & Team Growth

Ascent Hospitality; Hammond (IN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Hammond, Indiana is seeking a Front Office Manager to lead guest services, optimize front desk operations, and create memorable stays. You will oversee scheduling, training, and performance, ensure smooth check-in/check-out, handle guest inquiries, and uphold brand standards across the hotel.

The ideal candidate brings proven leadership, excellent communication, and hands-on management of the front office team, with a focus on guest satisfaction, operating profitability,

Qualifications

• Must have 1+ year in a hotel management role
• Strong leadership and customer service skills
• Fluency in English
• Proficiency with MS Office
• Ability to work nights, weekends and holidays

Responsibilities

• Schedule guest services front desk representatives and night audit staff
• Lead Front Office team with a hands-on approach
• Maintain staffing levels and inventory controls for Front Office
• Provide management support across hotel operations
• Review schedules and guest experience scores for improvements
• Train staff on brand standards and rewards programs
• Maximize room revenue with optimal occupancy and rates
• Ensure adherence to security, safety, and grooming standards

Skills

Customer Service

Leadership

Communication

Microsoft Office

Front Desk Experience

Education

High school diploma

Tools

PMS (Hotel Management System)

Job description

Ascent Hospitality in Hammond, Indiana is seeking a Front Office Manager to lead guest services, optimize front desk operations, and create memorable stays. You will oversee scheduling, training, and performance, ensure smooth check-in/check-out, handle guest inquiries, and uphold brand standards across the hotel.

The ideal candidate brings proven leadership, excellent communication, and hands-on management of the front office team, with a focus on guest satisfaction, operating profitability,