Guest Experience Associate – Front Desk & Sales

LBA Hospitality; Birmingham (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

LBA Hospitality is hiring for a front desk guest services role in Birmingham, AL. The position focuses on delivering courteous service, efficient check-ins, and promoting hotel amenities to guests.

Responsibilities include registering guests, handling requests, and coordinating with other departments to ensure guest satisfaction. Strong communication and multitasking skills are essential, with a high school diploma required.

Qualifications

• High school diploma or equivalent required.
• Experience in service, sales, telesales or guest relations preferred.
• Knowledge of hotel front desk operations is a plus.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell hotel services and amenities.
• Encourage repeat business by offering future reservations and recommending alternatives of similar brands.
• Be aware of potential sales leads and report information to the appropriate team member.
• Coordinate with housekeeping and other departments for guest satisfaction and special needs.

Skills

Guest services

Communication

Multitasking

English proficiency

Education

High school diploma

Job description

LBA Hospitality is hiring for a front desk guest services role in Birmingham, AL. The position focuses on delivering courteous service, efficient check-ins, and promoting hotel amenities to guests.

Responsibilities include registering guests, handling requests, and coordinating with other departments to ensure guest satisfaction. Strong communication and multitasking skills are essential, with a high school diploma required.