Front Office Leader - Guest Experience & Ops (Flexible)

Overton Hotel & Conference Center; Lubbock (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

PayActive access to earned wages

Paid Time Off

Full healthcare benefits

401(k) with 4% match

Hotel discounts

Job summary

Overton Hotel & Conference Center seeks a Front Office Manager to oversee all front desk operations and drive guest satisfaction. You will lead, train, and support the front desk team while coordinating scheduling, guest relations, and daily reports.

You will report to the Director of Rooms or General Manager and have opportunities for advancement within the hospitality industry across our nationwide portfolio. The role values a warm, professional demeanor and a culture of excellence.

Qualifications

• Hotel experience is a plus.
• High school diploma, GED, or one year of hotel experience.
• Valid driver’s license; able to pass an MVR test.
• 25 yrs old minimum.
• Previous experience in a similar or related position.
• A combination of education and experience.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Responsibilities

• Lead front office team to ensure exceptional guest experiences.
• Manage front desk staff and oversee check-in/check-out processes.
• Resolve guest issues efficiently.
• Report to Director of Rooms or General Manager.

Skills

Leadership

Communication

Guest service

Flexibility

English proficiency

Education

High school diploma or GED

Hotel experience (1 year)

Job description

Overton Hotel & Conference Center seeks a Front Office Manager to oversee all front desk operations and drive guest satisfaction. You will lead, train, and support the front desk team while coordinating scheduling, guest relations, and daily reports.

You will report to the Director of Rooms or General Manager and have opportunities for advancement within the hospitality industry across our nationwide portfolio. The role values a warm, professional demeanor and a culture of excellence.