Front Office Manager — Guest Experience Leader

Concord Hospitality Enterprises; Belgrade (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Tuition assistance

Discounted room rates

Training and development

Job summary

Concord Hospitality is seeking a Front Office Manager to lead our guest services team and uphold brand standards. This hands-on leader will ensure superior guest satisfaction while inspiring the team to deliver exceptional service.

The role emphasizes managing front desk operations, training staff, and partnering with the GM and Sales to drive business opportunities and revenue performance. Strong HR and financial reporting skills are essential.

Qualifications

• Proven leadership in hotel front office or guest services management.
• Strong customer service philosophy and guest-first focus.
• Knowledge of revenue management and financial reporting.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR compliance standards.

Responsibilities

• Inspire greatness in your team and create a Great Place to Work for all.
• Lead front desk operations, including check-in/check-out, phone procedures, and system use.
• Act as Manager on Duty and support hotel-wide operations.
• Partner with General Manager and Sales to generate business opportunities and manage rooming lists.
• Assist with Revenue Management and participate in revenue calls with corporate teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting and training.

Skills

Leadership

Guest Services

Communication

HR practices

Revenue management

Financial reporting

Job description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team and uphold brand standards. This hands-on leader will ensure superior guest satisfaction while inspiring the team to deliver exceptional service.

The role emphasizes managing front desk operations, training staff, and partnering with the GM and Sales to drive business opportunities and revenue performance. Strong HR and financial reporting skills are essential.