Front Office Leader: Guest Experience & Team Leadership

Plazahotelelpaso; Kansas City (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Travel discounts

Life insurance

Professional development

Job summary

HHM Hotels in Kansas City, MO seeks a Front Office Supervisor to lead the front desk, guest services, and lobby experiences, elevating service quality and ensuring the property shines as a premier destination in the local community.

You will mentor associates, oversee operations in the absence of management, handle guest concerns, and promote brand-specific programs while maintaining lobby and front desk systems and accurate front office bookkeeping.

Qualifications

• Associate's or Bachelor's degree in hospitality, business, or related field preferred.
• 1–3 years of hospitality or customer service experience required; supervisory experience preferred.
• Knowledge of property management systems and basic front office controls.

Responsibilities

• Interview, select, train, schedule, coach, and support associates per brand standards.
• Oversee front office operations in the absence of management.
• Resolve guest complaints and improve guest satisfaction.
• Greet guests, register and assign rooms, and maintain lobby appearance.
• Monitor front office systems and perform front office bookkeeping tasks.
• Close out guest accounts and handle revenue adjustments as needed.
• Promote company and brand marketing programs and reservations.

Skills

Customer service

Supervisory experience

Communication skills

Front office operations knowledge

Education

Associate’s or Bachelor’s degree in hospitality, business, or related field

Tools

Property management systems

Job description

HHM Hotels in Kansas City, MO seeks a Front Office Supervisor to lead the front desk, guest services, and lobby experiences, elevating service quality and ensuring the property shines as a premier destination in the local community.

You will mentor associates, oversee operations in the absence of management, handle guest concerns, and promote brand-specific programs while maintaining lobby and front desk systems and accurate front office bookkeeping.