Front Office Leader: Guest Experience & Operations

Hyatt Regency Pittsburgh International Airport; Pittsburgh (Allegheny County); On-site; USD 52,000 - 75,000; Full time

Job summary

Hyatt Regency Pittsburgh International Airport is seeking a Front Office Manager to lead the front desk and guest services, ensuring a smooth, welcoming experience. You will supervise staff, optimize procedures, and liaise with departments to resolve issues and uphold high hospitality standards.

Ideal candidates bring 3+ years in front office roles, strong PMS/CRM knowledge, and excellent communication skills.

Qualifications

• High school diploma or equivalent; a bachelor’s degree in hospitality management or related field is preferred.
• Minimum of 3 years experience in front office operations within the hospitality industry, including supervisory responsibilities.
• Strong knowledge of front office procedures, reservation systems, and customer service best practices.
• Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.
• Proficiency in using property management systems (PMS) and Microsoft Office Suite.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved.
• Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
• Implement and maintain front office systems and technology to streamline operations and improve service delivery.

Education

Bachelor’s degree in hospitality management

Bachelor’s degree in business administration

Tools

PMS (Property Management Systems)

CRM systems

Microsoft Office

Job description

Hyatt Regency Pittsburgh International Airport is seeking a Front Office Manager to lead the front desk and guest services, ensuring a smooth, welcoming experience. You will supervise staff, optimize procedures, and liaise with departments to resolve issues and uphold high hospitality standards.

Ideal candidates bring 3+ years in front office roles, strong PMS/CRM knowledge, and excellent communication skills.