Airport Guest Experience Concierge

Pyramid Global Hospitality; Coraopolis (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Discounts and employee rates on hotel stays

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent at the Pittsburgh Airport Marriott. This role involves providing exceptional customer service, reception duties, and ensuring guests have a memorable experience throughout their stay.

Successful candidates will have a passion for hospitality, at least one year of customer service experience, and will interact warmly with guests. The position offers a competitive wage, comprehensive benefits including health insurance and retirement plans, and a positive work environment.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Physical stamina for standing and moving throughout the hotel.
• Outgoing and engaging personality.
• Availability for various shifts including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service with a warm, engaging attitude.
• Escort and orient guests to the front desk for check‑in.
• Interact with all guests, welcoming them and assisting with luggage.
• Park and retrieve vehicles as requested.

Skills

Customer service experience

Teamwork

Problem-solving skills

Verbal communication skills

Job description

Pyramid Global Hospitality is seeking a Guest Services Agent at the Pittsburgh Airport Marriott. This role involves providing exceptional customer service, reception duties, and ensuring guests have a memorable experience throughout their stay.

Successful candidates will have a passion for hospitality, at least one year of customer service experience, and will interact warmly with guests. The position offers a competitive wage, comprehensive benefits including health insurance and retirement plans, and a positive work environment.