Front Office Leader: Guest Experience & Operations

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

Philadelphia International Airport (PHL) is seeking a Front Desk Manager to ensure positive guest experiences and support service staff. The role involves supervising front office operations, implementing quality processes, and resolving guest complaints effectively.

The ideal candidate has strong managerial skills, excellent customer service abilities, and a professional demeanor. Join us to help create memorable experiences for our guests at this premier airport hotel!

Qualifications

• Self-starting personality, professional appearance, and guest-friendly demeanor.
• Mobility to move between buildings and respond to emergencies.

Responsibilities

• Supervise front office operations and develop policies.
• Implement and manage the hotel's daily quality process.
• Field guest complaints and prepare written correspondence to guests.

Skills

Effective communication in English

Strong managerial skills

Excellent customer service skills

Proficiency with complex mathematical calculations

Ability to assist co-workers

Job description

Philadelphia International Airport (PHL) is seeking a Front Desk Manager to ensure positive guest experiences and support service staff. The role involves supervising front office operations, implementing quality processes, and resolving guest complaints effectively.

The ideal candidate has strong managerial skills, excellent customer service abilities, and a professional demeanor. Join us to help create memorable experiences for our guests at this premier airport hotel!