Luxury Front Office Leader & Guest Experience

Fairmont; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Employee rates at Accor properties

Learning programs

Talent development

CSR activities

Job summary

Fairmont Pittsburgh, a luxury hotel, seeks a Front Office Manager to oversee Front Office operations and guest experiences. You will coordinate Front Desk, Guest Services, and Royal Service, ensuring smooth shifts and optimal occupancy while upholding brand standards.

Responsibilities include supervising VIP service, resolving guest issues, and driving staff development. A strong leadership stance and excellence in service are essential for success in this role.

Qualifications

• Front Office Manager experience preferred, luxury property experience is a plus.
• OPERA PMS CLOUD experience is advantageous.
• Must have strong computer and troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Outstanding communication and interpersonal skills.
• Leads by example with a team philosophy.
• Strong problem solving ability and composure under pressure.

Responsibilities

• Ensure smooth operation of all Front Office functions and related services to maximize sales and guest satisfaction.
• Coordinate Front Desk, Guest Services and Royal Service on duty for seamless operations.
• Solicit guest feedback and resolve issues in line with mission and values.
• Maintain high level of guest service across Front Office; handle complaints efficiently.
• Monitor house count, occupancy, and revenue implications through daily analysis.
• Oversee VIP and Loyalty guest room assignments and reporting to departments.
• Lead training and development for Front Office team and conduct monthly meetings.

Skills

FO Manager experience

Guest service excellence

Team leadership

Communication skills

Problem solving

Attention to detail

Calm under pressure

Interpersonal skills

Tools

OPERA PMS CLOUD

IT troubleshooting

Job description

Fairmont Pittsburgh, a luxury hotel, seeks a Front Office Manager to oversee Front Office operations and guest experiences. You will coordinate Front Desk, Guest Services, and Royal Service, ensuring smooth shifts and optimal occupancy while upholding brand standards.

Responsibilities include supervising VIP service, resolving guest issues, and driving staff development. A strong leadership stance and excellence in service are essential for success in this role.