Hotel Operations Leader - Guest Experience & Team Growth

Ascent Hospitality; Montgomery (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with employer MATCH

Paid PTO

Uniforms provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Montgomery, AL seeks an Operations Manager to lead hotel operations and support the General Manager. This hands-on role focuses on guest service, front desk and department collaboration to maximize efficiency and profitability.

You will oversee scheduling, training, safety, and SOP compliance, mentor staff, and act as Manager on Duty as needed to ensure smooth day-to-day operations.

Qualifications

• A minimum of 2 years’ previous hotel operations and leadership experience, to include successful management of medium to large staff.
• Previous experience with a major hotel brand is a plus (i.e. IHG, Hilton, Marriott).
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office Suite.
• Familiar with operation of office equipment e.g.- copier, printer, facsimile machine etc.
• Must be able to work flexible shifts
• Must be able to work without constant supervision.
• Required to work desk shifts as needed.

Responsibilities

• Monitor and evaluate daily scheduling and activities across departments to ensure hotel operations run smoothly.
• Partner with GM to create a positive work environment and staff cohesion.
• Provide support to front line staff in all departments.
• Conduct daily walk-throughs and quality checks to drive guest satisfaction at all contact points.
• Plan, organize and delegate daily operational activities against forecasted business volume.
• Drive effective communication across departments to ensure alignment on goals and priorities.
• Approve and process vendor invoices, and support basic accounting tasks as needed.
• Maintain safety and security program compliance and adherence to company policies.

Skills

Hotel operations

Leadership

Staff management

Guest service

Communication

Problem solving

Multitasking

Time management

Microsoft Office

Office equipment

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

Ascent Hospitality in Montgomery, AL seeks an Operations Manager to lead hotel operations and support the General Manager. This hands-on role focuses on guest service, front desk and department collaboration to maximize efficiency and profitability.

You will oversee scheduling, training, safety, and SOP compliance, mentor staff, and act as Manager on Duty as needed to ensure smooth day-to-day operations.