Front Office Leader — Guest Experience & Team Growth

PM Hotel Group; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM Hotel Group is seeking a hands-on Front Office Leader to guide the front desk team, ensuring smooth operations and exceptional guest service. Your leadership will inspire staff to deliver memorable experiences and drive guest loyalty.

You will manage guest check-in/out, staff scheduling, training, and daily front office activities, collaborating with revenue and operations teams to uphold standards and profitability.

Qualifications

• Minimum two years of hotel experience and at least two years in a hotel leadership position (Manager+).
• Ability to coach, mentor and build strong teams.
• Strong guest-service mindset and interpersonal skills.

Responsibilities

• Oversee day-to-day front desk operations and related functions.
• Provide strategic leadership to deliver exceptional guest services.
• Oversee guest registration and check-out processes.
• Hire, train, and schedule Front Office staff.
• Coordinate cross-department communication and night audit tasks.
• Serve as liaison between General Manager and staff.

Skills

Leadership

People skills

Coaching

Team building

Job description

PM Hotel Group is seeking a hands-on Front Office Leader to guide the front desk team, ensuring smooth operations and exceptional guest service. Your leadership will inspire staff to deliver memorable experiences and drive guest loyalty.

You will manage guest check-in/out, staff scheduling, training, and daily front office activities, collaborating with revenue and operations teams to uphold standards and profitability.