Front Office Leader: Guest Experience & Operations

Ivy Hospitality; Indianapolis (IN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Match

PTO

Bonus Potential

Job summary

Ivy Hospitality is seeking a Front Office Manager in Indianapolis to lead our front desk, guest relations, and lobby experience with a hands-on leadership style. You will drive service excellence and operational efficiency while coordinating with leadership to optimize occupancy and guest satisfaction.

The role requires 3–5 years in hotel front office with 1–2 years in supervision, PMS and MS Office proficiency, and a strong emphasis on team development and guest experience.

Qualifications

• Minimum 3–5 years of hotel front office experience.
• 1–2 years in a supervisory or management capacity.
• Proficiency with hotel PMS and Microsoft Office suite.

Responsibilities

• Lead front office team and set guest-first service tone.
• Escalate and resolve guest concerns to preserve satisfaction.
• Oversee check-in/check-out, reservations, room inventory, and guest services.
• Collaborate with GM/associates on occupancy, rate management, and guest metrics.
• Train, mentor, and evaluate front desk staff for growth and accountability.
• Conduct daily stand-ups and team huddles to align priorities.
• Ensure accurate handling of financial transactions and reconciliations.
• Enforce front office standards and safety protocols.

Skills

Leadership

Communication

Problem-solving

PMS proficiency

MS Office

Detail-oriented

Organization

Education

High school diploma or equivalent

Hospitality or business management training preferred

Tools

PMS software

Microsoft Office

Job description

Ivy Hospitality is seeking a Front Office Manager in Indianapolis to lead our front desk, guest relations, and lobby experience with a hands-on leadership style. You will drive service excellence and operational efficiency while coordinating with leadership to optimize occupancy and guest satisfaction.

The role requires 3–5 years in hotel front office with 1–2 years in supervision, PMS and MS Office proficiency, and a strong emphasis on team development and guest experience.