Hotel Operations Leader — Dual Assistant General Manager

Ivy Hospitality; Indianapolis (IN); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Quarterly Bonus Potential

401(k) Match

PTO

Job summary

Ivy Hospitality in Indianapolis is seeking a Dual Assistant General Manager to maximize hotel operations, guest satisfaction, and financial performance. You will lead front desk, housekeeping, and related teams to deliver exceptional service and revenue growth.

Applicants should have strong budget skills, leadership ability, and a professional demeanor. The role requires flexibility, with a focus on safety, VIP programs, scheduling, and reporting to support overall hotel success.

Qualifications

• Must understand hotel budget and cost controls.
• Excellent verbal and written communication.
• Professional demeanor in guest interactions.

Responsibilities

• Direct and coordinate activities across front desk, housekeeping, reservations, guest service, security, and maintenance.
• Maximize ADR and occupancy levels.
• Lead and coach department leaders to improve service quality.
• Understand financial statements and budgets.
• Ensure safety and compliance with regulations.
• Manage VIP program and guest experience.
• Prepare and manage team schedule; reconcile room discrepancies.
• Complete weekly and monthly reports.
• Participate in daily hotel operations meetings.

Skills

Guest service leadership

Budget management

Communication skills

Flexibility

Education

High school diploma or equivalent

Hospitality coursework preferred

Job description

Ivy Hospitality in Indianapolis is seeking a Dual Assistant General Manager to maximize hotel operations, guest satisfaction, and financial performance. You will lead front desk, housekeeping, and related teams to deliver exceptional service and revenue growth.

Applicants should have strong budget skills, leadership ability, and a professional demeanor. The role requires flexibility, with a focus on safety, VIP programs, scheduling, and reporting to support overall hotel success.