Front Office Leader: Guest Experience & Operations

HAMPTON INN - ALEXANDRIA; Alexandria (VA); On-site; USD 65,000 - 78,000; Full time

Job summary

HAMPTON INN - ALEXANDRIA is seeking a Front Office Manager to lead daily front desk operations, supervise staff, and ensure a welcoming, efficient guest experience from arrival through departure.

You will train, coach, and develop team members, oversee check-ins/check-outs, reservations, and billing accuracy, and maintain compliance with brand standards while collaborating with housekeeping and leadership. This role offers growth within hotel operations and a dynamic team environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Front office leadership

Communication

Organizational skills

Hospitality mindset

Job description

HAMPTON INN - ALEXANDRIA is seeking a Front Office Manager to lead daily front desk operations, supervise staff, and ensure a welcoming, efficient guest experience from arrival through departure.

You will train, coach, and develop team members, oversee check-ins/check-outs, reservations, and billing accuracy, and maintain compliance with brand standards while collaborating with housekeeping and leadership. This role offers growth within hotel operations and a dynamic team environment.