Front Office & Operations Leader — Guest Experience

Rainmaker Hospitality; Georgetown (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid training

Health, dental, and vision benefits

Career growth opportunities

Job summary

Rainmaker Hospitality is seeking an energetic Operations Manager / Front Office Manager for the Hampton Inn Georgetown, KY. You will lead daily front desk operations, maintain guest service standards, and coordinate department activities to deliver signature “Hamptonality.”

You will partner with the General Manager to drive financial performance, ensure brand compliance, and mentor a dedicated team in a fast-paced hotel setting.

Qualifications

• Minimum 2–3 years of progressive hotel guest service/operations experience.
• High School Diploma required; Associate’s or Bachelor’s in Hospitality or Business Administration recommended.
• Strong leadership, problem-solving, and communication skills in fluent English.
• Flexible schedule including weekends and holidays as hotel demands require.

Responsibilities

• Oversee daily front office operations, including check-ins/check-outs, guest registrations, and cash handling accuracy.
• Coordinate with housekeeping, maintenance, and breakfast teams to ensure room readiness and smooth daily workflows.
• Recruit, train, schedule, and mentor team members; foster a positive, high-morale work culture.
• Resolve guest feedback and maintain high guest satisfaction and cleanliness scores.
• Assist General Manager with labor budgeting, inventory control, and vendor invoice tracking.
• Ensure adherence to Hilton QA standards, safety protocols, and audit requirements.

Skills

Leadership

Problem-solving

Communication

Fluent English

Education

High School Diploma

Associates/Bachelor in Hospitality or Business

Job description

Rainmaker Hospitality is seeking an energetic Operations Manager / Front Office Manager for the Hampton Inn Georgetown, KY. You will lead daily front desk operations, maintain guest service standards, and coordinate department activities to deliver signature “Hamptonality.”

You will partner with the General Manager to drive financial performance, ensure brand compliance, and mentor a dedicated team in a fast-paced hotel setting.