Front Office Leader: Guest Experience, Health & PTO

1 Hotels Group; San Francisco (CA); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Company Paid Health Care

18 days PTO starting

401k w/ company match

Discounted hotel stays at Starwood

Complimentary parking at an offsite

Zusammenfassung

Starwood Hotels in San Francisco seeks an Assistant Front Office Manager to lead our guest service team with warmth and professionalism. You will train, supervise and mentor new hires, setting them up for success and ensuring seamless guest experiences.

You will report to the Director of Front Office and work alongside another Assistant Front Office Manager and a Guest Experience Manager to model exemplary service and leadership.

Qualifikationen

• Minimum 2 years in a Front Office supervisory role in luxury hotels.
• Advanced knowledge of front office operations and guest services.
• Excellent verbal and written communication; flexible schedule.
• Strong leadership with guest and team engagement.

Aufgaben

• Lead, train and mentor Front Office staff to deliver exceptional guest experiences.
• Oversee daily operations, drive service standards and guest satisfaction.
• Collaborate with hotel leadership to optimize front desk workflows and throughput.
• Be a hands-on leader during peak times and guest interactions.

Kenntnisse

Front Office supervision

Guest service

Communication skills

Leadership

Ausbildung

Diploma or degree in hospitality (preferred)

Jobbeschreibung

Starwood Hotels in San Francisco seeks an Assistant Front Office Manager to lead our guest service team with warmth and professionalism. You will train, supervise and mentor new hires, setting them up for success and ensuring seamless guest experiences.

You will report to the Director of Front Office and work alongside another Assistant Front Office Manager and a Guest Experience Manager to model exemplary service and leadership.