Guest Experience Leader — Front Office

Hampton Inn Indianapolis Downtown; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hampton Inn Indianapolis Downtown is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest experiences. This role models Hilton values, coaches staff, and collaborates across departments to ensure personalized service and smooth operations.

The successful candidate will oversee reservations, staffing, training, and daily activities while maintaining standards and safety. Benefits include comprehensive medical and retirement options and opportunities for

Qualifications

• Minimum 1 year of supervisory experience in hospitality
• Ability to lead front desk teams and manage guest services
• Commitment to Hilton values and guest satisfaction

Responsibilities

• Lead front desk team to deliver exceptional guest experiences
• Coach staff to handle guest interactions with hospitality and professionalism
• Collaborate with Housekeeping and Engineering to maintain facilities
• Monitor reservations channels and ensure accurate guest data
• Develop and execute departmental events and initiatives
• Oversee budgeting and inventory for department supplies
• Participate in recruitment, training, and scheduling
• Communicate with General Manager to align priorities

Skills

Guest service leadership

Team management

Staff development

Budgeting

Tools

Reservation systems

Job description

Hampton Inn Indianapolis Downtown is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest experiences. This role models Hilton values, coaches staff, and collaborates across departments to ensure personalized service and smooth operations.

The successful candidate will oversee reservations, staffing, training, and daily activities while maintaining standards and safety. Benefits include comprehensive medical and retirement options and opportunities for