Front Office Leader: Guest Experience & Operations

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 43,000 - 58,000; Full time

Job summary

Hilton Indianapolis Hotel & Suites is seeking a leader to oversee front desk operations, reservations, guest registration, bell services and guest accounting. The role focuses on delivering outstanding guest experiences while driving profitability through staff development and process improvements.

Requirements include a Bachelor's degree in Management, Hotel Administration, or Business and at least 1 year night audit experience and 2 years at front desk operations, or an equivalent combination

Qualifications

• Experience in hotel front desk and night audit preferred.
• Leadership and staff development abilities required.
• Strong customer service and communication skills.

Responsibilities

• Supervise Front Desk and related departments and lead staff.
• Schedule staff per labor standards and occupancy forecasts.
• Maintain department payroll on a daily/weekly basis.
• Ensure standards of guest service quality are met.
• Manage revenue, expenses and profitability for guest services.
• Develop short- and long-term financial plans for guest services.
• Oversee reservations to maximize occupancy and ADR.
• Maintain credit control and security of monetary transactions.
• Resolve guest complaints and implement corrective actions.
• Promote excellent guest interactions and recognize high performers.
• Performs other duties as assigned.

Skills

Front desk operations

Leadership

Staff scheduling

Payroll management

Guest service

Education

Bachelor's degree in Management/Hotel Admin/Business

Job description

Hilton Indianapolis Hotel & Suites is seeking a leader to oversee front desk operations, reservations, guest registration, bell services and guest accounting. The role focuses on delivering outstanding guest experiences while driving profitability through staff development and process improvements.

Requirements include a Bachelor's degree in Management, Hotel Administration, or Business and at least 1 year night audit experience and 2 years at front desk operations, or an equivalent combination