Front Office Leader: Guest Experience & Ops

Montage International; Peapack-Gladstone (NJ); On-site; USD 75,000 - 94,000; Full time

Job summary

Montage International is seeking a Front Office Manager in New Jersey to lead guest reception, services, reservations and concierge operations with a focus on service excellence and profitability.

The role demands strong leadership, superb guest relations, and solid knowledge of hotel operations. Opera experience and MS Office proficiency are preferred; flexibility for weekends and holidays is required.

Qualifications

• College degree preferred.
• 3 to 5 years leadership experience in a luxury hotel.
• Experience and knowledge of hotel operations is required.
• Opera experience preferred.

Responsibilities

• Assist front office managers with the recruitment, training and development of all associates.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Interact frequently and positively with guests.
• Maintain communication with management and other departments to ensure guest service needs are met on a daily basis.
• Review daily revenues and labor reports and compare to monthly forecast/budgets.
• Learn the hotel's life-safety systems and be prepared at all times for emergency situations.

Skills

Leadership experience

Customer service

Opera experience

MS Office

Team player

Education

College degree preferred

Tools

OPERA

LMS

TIMESAVER

ADP

HRM

BIRCHSTREET

HOTSOS

Job description

Montage International is seeking a Front Office Manager in New Jersey to lead guest reception, services, reservations and concierge operations with a focus on service excellence and profitability.

The role demands strong leadership, superb guest relations, and solid knowledge of hotel operations. Opera experience and MS Office proficiency are preferred; flexibility for weekends and holidays is required.