Front Office Supervisor: Elevate Guest Experiences

Marriott-Internationa; Park Ridge (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Early pay

Medical

Dental

Vision

Pet discount

Identity protection

Pre-paid legal

Flexible spending accounts

401K match

Life insurance

Disability

PTO

Wellness programs

Hotel discounts

Job summary

Marriott Park Ridge is seeking a Front Office Supervisor to join our positive and talented team. This full-time role supports a high-quality guest experience at our Park Ridge hotel, conveniently located near New York City.

You will lead the front desk team, foster outstanding guest service, streamline check-in/check-out, and train new colleagues to embody service excellence. Spire Hospitality manages the property and offers a comprehensive benefits package, including health, wellness, and hotel

Qualifications

• Experience leading guest services or front desk teams.
• Strong communication and interpersonal skills.
• Commitment to delivering exceptional guest experiences.

Responsibilities

• Promote exceptional customer service by setting a positive example and consistently providing our guest with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Optimize the guest check-in and checkout process to ensure seamless and accurate experiences
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Excel at multitasking in dynamic environment

Skills

Customer service

Leadership

Communication

Training

Multitasking

Job description

Marriott Park Ridge is seeking a Front Office Supervisor to join our positive and talented team. This full-time role supports a high-quality guest experience at our Park Ridge hotel, conveniently located near New York City.

You will lead the front desk team, foster outstanding guest service, streamline check-in/check-out, and train new colleagues to embody service excellence. Spire Hospitality manages the property and offers a comprehensive benefits package, including health, wellness, and hotel