Assistant Front Office Manager

Spire Hospitality; Park Ridge (NJ); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

Early pay

Medical, dental, vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Disability (short/long-term)

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a Guest Services Supervisor to lead the front desk team and ensure outstanding guest experiences at our New Jersey property. You will welcome guests, handle requests, and collaborate with other departments to deliver seamless service.

The role requires a strong background in hospitality, supervisory experience, and proficiency with MS Office and hotel PMS systems (OPERA or OnQ). Equal opportunity employer with competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Experience in guest services and supervisory role preferred.
• Strong computer skills including MS Office and PMS systems.

Responsibilities

• Welcome guests and provide exceptional front desk service.
• Respond to guest questions and requests promptly.
• Lead and coach Guest Services team to exceed standards.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain equipment and storage areas in good condition.
• Assist in training new team members on procedures and service techniques.

Skills

Customer service

Leadership

Communication

Analytical skills

MS Suite proficiency

Education

High school diploma or equivalent

Tools

OPERA

OnQ

MS Suite (Outlook/Word/Excel)

Job description

Located just minutes from Woodcliff Lake, Nyack, The Outlets at Bergen Town Center, and the excitement of New York City, our hotel offers sophisticated accommodations thoughtfully designed to make you feel at home. Whether you're visiting for business or leisure, enjoy spacious guest rooms, ergonomic workspaces, and high-speed internet to stay connected. Start your day with a delicious breakfast, enjoy lunch with colleagues or friends, and unwind over dinner and cocktails at our full-service restaurant PR Social, now serving breakfast, lunch, and dinner daily. Guests with M Club access can also enjoy exclusive amenities and refreshments throughout their stay, making every visit even more comfortable and convenient.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more only early pay.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
• Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas
• Salary $65k-67K Annually

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications

• High school diploma or its equivalent
• Hotel and Restaurant Certification preferred
• 3-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans