Luxury Front Office Leader - Guest Experience & Operations

Socket.dev; Peapack-Gladstone (NJ); On-site; USD 75,000 - 94,000; Full time

Job summary

The role requires 3–5 years of leadership in a luxury hotel, strong MS Office skills, and a proactive, team-oriented attitude. This is a full-time position with weekend/holiday coverage in a dynamic hotel setting.

Qualifications

• College degree preferred
• 3 to 5 years leadership experience in a luxury hotel
• Experience and knowledge of hotel operations is required
• Opera experience preferred
• Work positively in a team environment
• Excellent driving record
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Responsibilities

• Assist front office managers with recruitment, training and development of all associates.
• Coach and counsel within hotel policies.
• Ensure HR standards and procedures are met daily.
• Oversee departmental matters as they relate to employment, labor and civil rights laws.
• Interact frequently and positively with guests.
• Resolve problems to the satisfaction of involved parties.
• Maintain communication with management and other departments to meet guest service needs.
• Monitor lighting, music, temperature, service levels and hotel quality.
• Review profitability measures with General Manager and department managers; assist with forecasting.
• Control payroll and equipment costs.
• Maintain inventory/par levels and quarterly OSE inventory.
• Develop cost-saving and profit-enhancing measures.
• Review daily revenues and labor against forecasts; drive monthly forecasting.
• Ensure seamless movement of guests with exceptional service.
• Develop managers to meet standards.
• Learn life-safety systems and be prepared for emergencies.
• Other duties as assigned.

Skills

Leadership

Guest service

Teamwork

Education

College degree preferred

Tools

Opera

LMS

TIMESAVER

ADP

HRM

BirchStreet

HOTSOS

Job description

The role requires 3–5 years of leadership in a luxury hotel, strong MS Office skills, and a proactive, team-oriented attitude. This is a full-time position with weekend/holiday coverage in a dynamic hotel setting.