Front Office Leader – Guest Experience

HEI Hotels & Resorts; Georgia; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation & sick leave

401(k) plan

Hotel discounts

Pet insurance

Job summary

The Westin Buckhead Atlanta, part of HEI Hotels & Resorts, is seeking a Front Desk Supervisor to lead guest services and front office operations in a fast-paced hotel environment.

You will oversee registration, checkout, and guest interactions, ensure brand standards, manage schedules and budgets, and work closely with other departments to maximize guest satisfaction and revenue opportunities.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in leadership role.
• Proficient with PMS system.
• Advanced knowledge of brand’s reward program.
• Able to handle cash and credit transactions.
• Computer literacy and financial management a must.
• Able to observe and detect signs of emergency situations.
• Excellent communication skills.
• Knowledge of local attractions and transportation.
• Able to adapt communication style to audiences.

Responsibilities

• Ensure efficient guest registration, checkout, and telephone service with brand standards.
• Implement company and franchise programs and forecasts.
• Prepare forecasts/reports and assist in room budget development.
• Monitor front office systems/equipment for peak performance.
• Track guest satisfaction and maximize feedback utilization.
• Schedule and control labor costs using labor management tools.
• Hire, train, and develop staff; conduct performance reviews.
• Maintain clear written/verbal communication with staff.
• Collaborate with other departments to boost guest satisfaction.
• Assist in daily room inventory to optimize revenue and expectations.
• Resolve guest complaints and foresee potential issues.

Skills

Front Desk leadership

Cash handling

Communication skills

Guest service

Tools

PMS system

Job description

The Westin Buckhead Atlanta, part of HEI Hotels & Resorts, is seeking a Front Desk Supervisor to lead guest services and front office operations in a fast-paced hotel environment.

You will oversee registration, checkout, and guest interactions, ensure brand standards, manage schedules and budgets, and work closely with other departments to maximize guest satisfaction and revenue opportunities.