Guest Experience Supervisor — Front Desk Lead

Westin Atlanta Perimeter; Atlanta (GA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan with matching

Hotel Room Discount program

YouDecide benefits

Vision insurance through Anthem BCBS

Job summary

The Westin Atlanta Perimeter North is seeking a Front Office professional to support the Front Office Manager in delivering exceptional guest experiences. You will ensure efficient check-in/out, greet guests with a warm welcome, and provide accurate information on local attractions and hotel services.

You will be responsible for inputting guest data, managing room assignments, coding keys, and maintaining accurate financial transactions while upholding brand standards and service quality.

Qualifications

• High school diploma required; college degree preferred.
• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers with tact and diplomacy.
• Basic numerical calculations and comfort using a calculator to prepare moderately complex math.

Responsibilities

• Assist Front Office Manager in managing Front Office operations to ensure customer satisfaction and compliance with policies while meeting financial goals.
• Greet guests warmly, provide accurate information, and handle check-in/out procedures.
• Input guest details, assign rooms, code electronic keys, and balance house bank.
• Handle credit card authorizations, vouchers, and other payments; post charges to guest accounts.
• Respond to inquiries promptly by phone or in person and relay information to guests as needed.

Skills

Customer service

Communication

Cash handling

Mathematical skills

Front desk experience

Education

High school diploma

College degree preferred

Tools

POS system

Job description

The Westin Atlanta Perimeter North is seeking a Front Office professional to support the Front Office Manager in delivering exceptional guest experiences. You will ensure efficient check-in/out, greet guests with a warm welcome, and provide accurate information on local attractions and hotel services.

You will be responsible for inputting guest data, managing room assignments, coding keys, and maintaining accurate financial transactions while upholding brand standards and service quality.