Front Desk & Guest Experience Lead

Boulder Connect; Frisco (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Boulder Connect is seeking a Front Office Supervisor in Frisco, CO to lead the front desk team and ensure consistently high-quality guest service. You will oversee staffing, training, and daily operations while coordinating with other hotel departments to support smooth service.

The role emphasizes budgeting, revenue management, safety procedures, and strong communication to address guest needs and maintain exceptional standards across shifts.

Qualifications

• Proven leadership and customer service skills to manage a front desk team.
• Strong budgeting and revenue management understanding.
• Knowledge of safety and operation procedures.
• Excellent communication and guest-focused problem solving.

Responsibilities

• Lead and coach front desk associates to deliver excellent guest experiences.
• Manage staffing, training, and day-to-day front office operations.
• Oversee budgets, revenue management, and financial controls for the department.
• Ensure compliance with safety procedures and established operational standards.
• Monitor and address guest feedback to maintain service quality.
• Coordinate with cross-department teams to support guest needs and hotel operations.

Skills

Leadership

Customer service

Budgeting

Revenue management

Financial controls

Safety procedures

Communication

Guest-focused problem solving

Job description

Boulder Connect is seeking a Front Office Supervisor in Frisco, CO to lead the front desk team and ensure consistently high-quality guest service. You will oversee staffing, training, and daily operations while coordinating with other hotel departments to support smooth service.

The role emphasizes budgeting, revenue management, safety procedures, and strong communication to address guest needs and maintain exceptional standards across shifts.