Guest Experience Lead — Front of House Manager

Boulder Connect; Odessa (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Boulder Connect is seeking a Front Of House Manager to lead daily restaurant operations and elevate the guest experience by maintaining a polished, welcoming atmosphere.

You will train and coach the front-of-house team, ensure exceptional customer service, monitor service flow, and uphold high operating standards in a fast-paced dining environment. This role requires strong leadership, excellent communication, and a customer-first mindset to consistently deliver top-notch dining experiences.

Qualifications

• Experienced front-of-house or restaurant management background.
• Strong leadership and communication skills.
• Customer-first mindset and ability to manage service standards in a fast-paced dining environment.

Responsibilities

• Oversee daily restaurant floor operations to maintain a polished, welcoming atmosphere.
• Ensure exceptional customer service and smooth coordination between staff and service areas.
• Manage guest interactions, resolve issues professionally, and protect service quality.
• Train, coach, and support front-of-house team members to uphold best practices.
• Monitor service flow, guest satisfaction, and adherence to operating standards.
• Maintain an organized, efficient dining-room environment that reflects a high-end experience.

Skills

Front-of-house management

Leadership

Communication skills

Customer focus

Job description

Boulder Connect is seeking a Front Of House Manager to lead daily restaurant operations and elevate the guest experience by maintaining a polished, welcoming atmosphere.

You will train and coach the front-of-house team, ensure exceptional customer service, monitor service flow, and uphold high operating standards in a fast-paced dining environment. This role requires strong leadership, excellent communication, and a customer-first mindset to consistently deliver top-notch dining experiences.