Front Office Leader: Elevate Guest Experience & Revenue

Arlo SoHo; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K - after one year

Tuition Reimbursement

Job summary

Arlo Hotels is seeking an Assistant Front Office Manager in New York to lead daily front desk operations and guest services with a focus on memorable experiences.

You will supervise Lobby Hosts, conduct training, manage schedules and payroll, and drive revenue through effective room yield while upholding Arlo's values and service standards.

Join a dynamic team in a boutique, independent lifestyle hotel that emphasizes purpose, people, and exceptional guest care across all touchpoints.

Qualifications

• Minimum 2–3 years in a management position.
• Hospitality diploma or degree or equivalent.
• Opera experience required.

Responsibilities

• Oversee Front Office Department and Lobby Hosts.
• Conduct pre-shift meetings and trainings.
• Communicate with staff via reviews, orientation and meetings.
• Motivate and develop team; manage staffing and payroll.
• Maximize room sales, revenue and yield; optimize inventory and rates.
• Ensure outstanding service and guest satisfaction; handle emergencies.
• Prepare schedules and monitor labor costs.
• Lead with Arlo values and culture.

Skills

Leadership

Customer service

Communication

Education

Hospitality Diploma or Degree

Tools

Opera

Job description

Arlo Hotels is seeking an Assistant Front Office Manager in New York to lead daily front desk operations and guest services with a focus on memorable experiences.

You will supervise Lobby Hosts, conduct training, manage schedules and payroll, and drive revenue through effective room yield while upholding Arlo's values and service standards.

Join a dynamic team in a boutique, independent lifestyle hotel that emphasizes purpose, people, and exceptional guest care across all touchpoints.