Front Office Operations Leader – Guest Experience

Arlo NoMad; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

Arlo NoMad is seeking an energetic Assistant Director of Front Office to lead the day-to-day operations of the front desk and liaison with departments impacting guest service. This role plans, directs, and coordinates activities to deliver exceptional service, trains and motivates team members, and exercises independent judgment to improve operations and guest satisfaction.

Ideal candidates will have hospitality experience, leadership ability, and a passion for delivering memorable experiences

Qualifications

• Any combination of education and experience providing the required skill and knowledge would be qualifying. Typical qualifications would be equivalent to: Hospitality Diploma or Degree Preferred.
• Minimum 2 – 3 years in a Management Position

Responsibilities

• Lead and supervise the front office operations to provide the highest standard of courteous service while ensuring acceptable profit margins.
• Support the Director of Front Office in assigned tasks and work with the team on training opportunities.
• Embrace Arlo Core values and culture in daily activities.
• Assign and supervise Lobby Hosts, Bellmen, and related front desk roles.
• Train and develop Assistant Front Office Managers and front desk staff.
• Prepare staff schedules, monitor payroll, and control labor costs.
• Ensure shift closings, deposits, refunds, and paperwork are completed.
• Conduct annual performance reviews and respond to emergencies with timely incident reports.
• Communicate effectively through pre-shift briefings, orientation, and training sessions.
• Manage same-day room inventory and rate yielding.
• Resolve service problems and create memorable guest experiences.
• Complete other duties as assigned by the Director of Operations.

Skills

Leadership

Customer service

Communication

Team management

Education

Hospitality Diploma or Degree

Tools

Opera Cloud

PBX

Job description

Arlo NoMad is seeking an energetic Assistant Director of Front Office to lead the day-to-day operations of the front desk and liaison with departments impacting guest service. This role plans, directs, and coordinates activities to deliver exceptional service, trains and motivates team members, and exercises independent judgment to improve operations and guest satisfaction.

Ideal candidates will have hospitality experience, leadership ability, and a passion for delivering memorable experiences