Assistant Front Office Manager

Arlo Hotels; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K - after one year

Tuition Reimbursement

Job summary

Arlo Hotels in Washington, DC, seeks an Assistant Front Office Manager to lead daily front desk operations and liaise with other departments to ensure exceptional guest service. You will guide and motivate Lobby Hosts, conduct pre-shift meetings, and drive revenue while maintaining Arlo’s service standards.

Ideal candidates have hospitality management experience, strong leadership, and a passion for guest satisfaction.

Qualifications

• Experience in hotel front office management.
• Knowledge of front desk operations and guest service standards.
• Ability to lead and develop a hospitality team.

Responsibilities

• Treat guests with courtesy and respect in all situations.
• Demonstrate honesty and integrity in daily duties.
• Supervise the Front Office Department and Lobby Hosts.
• Conduct pre-shift meetings and staff briefings.
• Communicate effectively with staff and review performance.
• Motivate and develop team members to achieve service goals.
• Maximize room sales, revenue and profit while maintaining service excellence.
• Deliver outstanding service and create memorable guest experiences.
• Lead and supervise front office operations within hotel guidelines.
• Communicate Arlo Hotels values and culture to staff.
• Schedule, payroll, and labor cost monitoring for team.
• Ensure shift closings and paperwork are completed.

Skills

Customer service

Leadership

Communication

Team management

Education

Hospitality diploma or degree

2-3 years management experience

Hospitality or customer service

Tools

Opera PMS

Job description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Supervises the Front Office Department – Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.
• Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Embraces and effectively lives Arlo Hotels values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.

Education

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
• Hospitality Diploma or Degree preferred.
• Minimum 2 - 3 years in a management position.
• Hospitality or customer service.
• Opera experience.

Salary

• $60,000 - $65,000

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.